“There are two things people want more than sex and money – recognition and praise.” — Mary Kay Ash, founder of Mary Kay Cosmetics.
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Thank your employees.
Thank your customers.
Thank the people who help you. |
What are the three most important parts of your business? In my opinion:
- Your employees. In most cases, they are how your customer perceives your company. You could have the greatest product in the world, but it is your employees that make the ship run smoothly.
- Your customers. Let’s face it, if they don’t buy from you, then you don’t have a business to run or work for. There’s a whack of other places they could buy from, but they buy from you. Nice of them, isn’t it?
- Your volunteers. Many businesses and organizations rely on the help of people who aren’t “on the payroll”. From the little things that need to get done to handling tasks that never seem to get done, or even helping with large projects or events. Volunteers are priceless.
You may have your own personal opinion about this statement, but all joking aside you will likely agree with this.
People like and need to be appreciated.
For their work.
For their loyalty.
And guess what? It doesn’t take much to say “Thank You” and show them you really do appreciate them helping you with your business.
If you have great employees working for you, don’t lose them to a competitor because they don’t feel appreciated.
Same thing for customers. Have you ever walked away from a place of business because you didn’t feel you were getting treated very well, or you felt they didn’t value your business? Likely.
And if a volunteer knows how much you appreciate their time and effort, chances are they will help you again.
Customers, employees and volunteers are like teeth. Ignore them long enough, and they’ll go away. And once they’re gone they’re not easy to replace. Some may argue “no one’s irreplaceable”. That may be true, but if you have someone really good at what they do, the time, effort and expense to replace them will far outweigh the expense and effort it would have taken to keep them.
Traditionally, most businesses thank their customers and employees during the upcoming holidays, although it’s good habit to do it more often. After all, if not for them you may not even be in business (or working for a business).
This is not an expense, this is an investment in your company. An appreciation gift costs much less than replacing a lost employee, or trying to make up for a lost customer or volunteer.
Many people aren’t sure how to say “thank you”. Is it enough? Too much?
If you would like help finding a great way to say “Thank you, I appreciate what you do for me”, I would be happy to offer some ideas. It costs nothing to put ideas together. Call or e-mail us right now!
In the meantime, here are some ideas to consider. Put yourself in their shoes – if you received something like this, how would it make you feel?
Please feel free to leave a comment, I’d like to know:
How have you been appreciated at work, and how did it make you feel about the company?
What’s the most memorable “Thank You” you’ve ever gotten for your company or boss?